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Q:Shipping Policy
A:

All shipping is Monday through Friday (excluding national holidays) to address in the US. Orders ship via USPS/UPS/Fedex within 48 hours of when the order was received. Orders received on Saturday and Sunday will ship on Tuesday. All orders will ship within 5 ~7 business days or the customer will be notified. We cannot deliver to PO boxes.

Q:Refusal of Delivery
A:

If a package is refused for delivery, the customer will be responsible for the actual shipping charges incurred by Bidet4me.com. Once we have received the package back in our warehouse, we will issue a credit to the original credit card, for the purchase price less the actual shipping cost of shipping the package to you and a restocking fee $15.

This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to have been damaged in shipping.

Q:Incorrect Shipping Address Provided
A:

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to an additional $10.00 shipping charges. This is the cost we incur from UPS/Fedex when a shipping address is entered incorrectly. Orders that shipped to the incorrect address and delivery is subsequently refused are also subject to actual shipping charges.

Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost and any restocking fee. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges.

Warranty & Return Policy

Bidet4me.com sells the brand new products and these products come with 6 months limited warranty.

Not covered by this warranty are:

  • Loss or damage from fire, flood, freeze, electrical storm or any other natural calamity or act of God.
  • Defects or malfunctions resulting from failure to properly install, operate and/or maintain the Spaloo seat to residential water toilets in accordance with the enclosed installation manual.
  • Loss or damage from misuse, abuse or negligence.
  • Damage resulting from unauthorized alterations, attachments and/or repairs.
  • Loss or damage from installing the unit in a harsh or hazardous environment and/or an environment including animals, mice or insects.
  • Damage caused from excess moisture or from sediments or foreign matter contained in the water system.
  • Damage from not being installed in accordance with all local codes, ordinances and good trade practices.
  • Color fading due to an installation in the wrong environment.
  • Loss or damage from consumable chemicals such as chlorinates (found in public water supplies) or from cleaning agents warned about in the installation manual.
Q:RETURN POLICY
A:

Your satisfaction is our primary goal at Bidet4me.com. If you are not satisfied with your purchase prior to use, we gladly accept returns of unused and uninstalled products within 14 days of the invoice date. Bidet seats which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. Bidet4me.com cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected. Please review our full return policy details below.

IMPORTANT NOTES:

  • All Returns must include a Return Authorization Number. (Email: RMA@bidet4me.com)
  • Returns will be accepted within 14 days of the invoice date, provided the item has not been used.
  • Shipping charges (if applicable) are non-refundable.
  • A standard 15% restocking fee applies to all items being returned. You will also be charged for shipping if free shipping was applied to your purchase.
  • Return shipping charges are the responsibility of the customer unless the item was received damaged or shipped in error and a replacement is being requested.

RESTOCKING FEES FOR RETURNS: Returns are costly for you and us. We charge restocking fees to cover the cost of original shipping charges and return handling. In addition, our warehouse charges us a restocking fee to have items returned. We do not intend to make any money with restocking fees. Please be sure to contact us with any questions prior to ordering to avoid unnecessary returns.

  • A standard 15% restocking fee applies to all returns. 
    Bidet4me.com reserves the right to make exceptions beyond its 14-Day return policy at its own discretion.
  • If item(s) are received in non-resaleable condition, additional restocking fees will apply or the item may be refused for credit, depending on the condition of the item (e.g., product is damaged, shows signs of use, has been written on, has missing packaging, parts, warning labels or instructions).
Q:Return Eligibility
A:

Health and Safety Regulations preclude us from accepting returns on any installed, tested or otherwise used Bidet4me.com sell bidet seat. After installation, bidets are non-refundable due to personal hygiene specifications.

Bidet4me.com cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected. We cannot accept returns of products without all originally-shipped components (installation package, instructions, etc.)

 All products must be returned in their original, unmarked retail packaging, with all parts, warranty cards, labeling and instructions. Please ship items in the original shipping container or other standard shipping box to prevent damage when shipping. If shipping the item back in the original manufacturer's retail shipping box, please use a shipping or return label and DO NOT write on the outside of the retail box.

 
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